Patient Information
Consultation Fee
A consultation with one of our providers is required before receiving treatment at Lake Oswego Vein & Aesthetic. To schedule your consultation, LOVA requires a card be securely kept on file for every patient.
- $100 new patient fee is required at your consultation. This initial fee will NOT be applied to any services purchased.
- If you are an established client at LOVA, any subsequent $100 consultation fee WILL be applied to any services purchased.
New Patient Forms
New Patient Forms
Late Appointment Arrival
Lake Oswego Vein & Aesthetic respects the time of all our patients and staff. To avoid delaying patients who are scheduled after your appointment, we reserve the right to cancel your appointment if you are more than 15 minutes late. A cancellation fee will be applied. (See cancellation policy below for more information)
Appointment Cancellations
As a courtesy to all of our patients and staff, it is company policy for all patients to give a 24-hour notice of cancellations and/or rescheduling. You will receive an appointment reminder call from our office prior to your appointment date where you may give proper notice. You may also call our office directly at 503-387-5546.
Failure to give proper 24-hour notice or no-show appointments will result in the following fees:
- Consultations: $100 fee
- Scheduled Treatments: Appointments by default of a no call/no show will have forfeited the credits to use towards any service. (Deposits, full balance, gift card, CareCredit, Cherry, etc.) If there is no payment on file, 50% of the service will be charged.
Should you no call/no show THREE appointments, you are subject to potential termination as a client at Lake Oswego Vein & Aesthetic or may be required to pre-pay for any service booked in the future.
By scheduling an appointment, you are agreeing to LOVA’s cancellation policy.
Payment Policy
Lake Oswego Vein & Aesthetic offers elective aesthetic medicine, we do not bill insurance. Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of first treatment. Packages are non-refundable. We accept cash, VISA, MasterCard, Discover, American Express, CareCredit, and Cherry.
All outstanding balances must be paid before scheduling additional appointments.
Refund Policy
Lake Oswego Vein & Aesthetic does not offer refunds on services rendered. All services purchased will expire 1 year after first session is redeemed. Gift cards expire one year after purchase.
Aesthetic treatments are not an exact science. Results are variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for any further treatments needed to achieve their desired results.
Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (e.g., a broken pump) may be exchanged within 7 days for the same product only.